Privacy policy 

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This describes the policy of The Hickson Physiotherapy and Osteopathy Clinic regarding the confidentiality of personal information collected through the site www.osteohickson.com (hereinafter called SITE).

No collection of personal information without your knowledge

The Clinic does not collect personal information about you while you browse the SITE, unless you voluntarily provide this information by explicitly registering for a specific service that invites you to do so. You will always have the choice of declining this request or ceasing a subscription to a personalization service that you have previously chosen.

Personal information collected

The personal information that you are invited to provide on the SITE, such as your last name, first name, email, as well as certain other information, is used to personalize the service that you receive via the SITE and to send to you by email, if you you wish, different information. The Clinic may periodically send promotional emails to SITE users who wish to do so relating to services offered by The Clinic.

Other informations

When you access the SITE, some information is collected automatically, but none identifies you personally. They include in particular the domain name and IP address with which you access the SITE as well as the type of browser (the software you use to browse the Internet) and the operating system you use. The Clinic uses this information for statistical purposes to analyze access to the SITE and enable it to improve it.

Disclosure of Personal Information

Without your explicit and prior authorization, the personal information collected by La Clinique remains strictly intended for the use of La Clinique and is not accessible to any of our clients, partners, advertisers or other external stakeholders, subject to what is set out in the statistics and advertising and Compliance with law sections. Only agents of La Clinique who are responsible for the management and development of the SITE have access to the information collected there. These agents or agents have been instructed to respect this confidentiality policy.

Statistics and advertising

The Clinic may carry out statistical analyzes of user behavior in order to evaluate the interest generated by the different sections of the SITE and thus improve it and also in order to inform advertisers of the number of users who have “clicked” on their advertising banners. STI may also communicate to advertisers the demographic and specific interests of its users so that advertisers can carry out targeted advertising. In these statistical analyzes and targeted advertising, we only disclose information to the third party in the aggregate and not on an individual basis. Personal information about you as a user will not be provided to third parties without your consent, subject to circumstances described in the Compliance with Law section.

Compliance with the law

The Clinic may disclose personal information about a user if we are legally required to do so or if we believe, in good faith, that such disclosure is necessary to (1) comply with any applicable law or regulation or to a legal process; (2) to protect and defend our rights and interests or those of our users; (3) to protect against any unauthorized use of the SITE; or (4) to protect the personal safety or interests of our users or the public at large.

Internet risks

Despite the precautions taken by La Clinique to ensure that a third party will not have access to your personal information via the SITE, such leaks may occur. Indeed, the Internet network does not offer any guarantee of security and the transfer of information via the Internet is therefore subject to possible interception, loss or alteration. The Clinic declines all liability for damage resulting from possible access by third parties, via the Internet, to the personal information of SITE members, who use the SITE at their own risk.

Links to other sites

The SITE may contain links to websites operated by third parties (“OTHER SITES”). Activating these links may cause you to leave the SITE. The Clinic has no control over OTHER SITES and the existence of these links does not in any way engage its responsibility. Any information you transmit to these OTHER SITES will be subject to their respective privacy policies and practices. The Clinic declines all responsibility for any possible abuse that may result from this.


The Clinic reserves the right to modify this confidentiality policy without notice and therefore invites you to consult it periodically.


By browsing the SITE, you give your consent, without reservation, to this confidentiality policy in its entirety.


For any questions regarding this privacy policy, we invite you to contact customer service by email at: physio.osteo.hickson@videotron.ca. To the attention of Barbara Jean-Denis, President, responsible for the protection of personal information.


Does a transactional site use cookies and what are they used for?

  • We do use cookies. They are used for account login and for the entire purchasing process.

Can a customer include these points in the conditions of use of a transactional site? There is no recorded data that personally recognizes you when you browse the site. However, La Clinique uses cookies for three functions:

  • Yes. When a person logs in, a token is created, which allows them to browse the site anonymously.

1. manage and facilitate access to services reserved for members;

  • Yes

2. count the number of different visitors during a given period (day, week, month, year). In this regard, the site uses Google Analytics to analyze the audience and improve its content. For more information on the privacy rules relating to the use of Google Analytics, click here: http://www.google.com/intl/fr/analytics/learn/privacy.html;

  • Yes if the Google Analytics account has been associated with the project.

3. analyze the navigation processes on the site in order to improve its ergonomics and facilitate its use

  • No. But it is for example possible, via Google Analytics, to count the number of clicks on a particular button, or to take other metrics within the site.